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Escalation Matrix

An escalation matrix defines who you should notify on the management level for various types of issues — resource shortages, technical issues, delivery problems, salary or finance-related issues, etc. Defining an escalation path takes away the uncertainty about who to contact when you’re facing a big obstacle that management can potentially help you with.

You should contact Level 1 contacts first and if it is not resolved in a certain time then approach to next level of escalations.

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