Solution Delivery Process
Key Steps
1. BRS Document (Business Requirement Specification)
| Task Type | Internal document sharing (via email) |
| Description | BRS document to be created by Sales BA. Share the BRS document, previous meeting recordings with the client, email threads, documents shared by the client, etc with Solutions BA for complete KT of the client requirements post-conversion. |
| Responsible person | Sales BA |
| Addressed To | Solution BA |
| Copy | Customer Success Partner, Solutions Project Manager, Solutions Head, Sales Head |
2. SRS Document( Software Requirement Specification )
| Task Type | Client requirements understanding and documentation |
| Description | Solutions BA will study all requirements related to material shared by the sales team, get complete understanding of client requirements and generate SRS |
| Responsible Person | Sales BA |
| Addressed To | Solution BA |
| Copy | Customer Success Partner, Solutions Project Manager, Solutions Head, Sales Head |
3. Client Review on Requirements
| Description | Call with the client by Solutions BA to confirm and verify our understanding of the requirements. |
| Responsible Person | Solutions BA |
| Copy | Solutions Project Manager |
4. Finalization of the requirement
| Description | – Once the Solutions BA confirms the requirements, requirement Freezing should be done by the client. – Get written approval of the client before moving the project to the next stage. – Get the client’s single point of contact set to the Solutions Project Manager. Clearly inform it to the client |
| Responsible Person | Solutions Project Manager |
| Copy | Solutions Project Manager, Customer Success Manager, Solutions Head, Sales Head |
5. Project Assignment
| Description | After the client’s acknowledgment of the requirements, the Project Manager will assign that project to a Solution Developer. Create the Project Plan and share it with the client. |
| Responsible Person | Solutions Project Manager |
| Copy | Assigned Solution Developer, Solutions BA, Customer Success Manager, Solutions Head, Sales Head |
6. Solution Design
| Description | After the assignment of the project, the respective Solution Developer will start the design of the project which includes solution modeling, technical descriptions of forms, workflows, workflow steps, reports, etc. The Solution Document will be created at this stage of the project. After the design is complete, get it reviewed by Solutions BA to verify the solution design against the client’s requirements. |
| Responsible Person | Solution Developer |
| Reviewer | Solutions BA/Solution Head |
7. Start development of the project
| Description | After the BA’s confirmation on the project design, the Solution Developer will start developing the project on the Axonator Platform according to the Project plan. |
| Responsible Person | Solution Developer |
| Reviewer | Solutions Project Manager |
8. Quality Assurance
| Description | The developed solution should be tested thoroughly in all various scenarios, on android, iOS, and web apps. Any solution going out of Axonator Inc must be 100% quality-assured! |
| Responsible Person | QA/Solution Developer |
| Reviewer | Solutions Project Manager |
9. Demo (Training)
| Description | After the development of the project, give training to the client if applicable for the project. |
| Responsible Person | Solution BA |
| Copy | Solution Developer, Solution Project Manager |
10. Delivery
| Description | Deliver the project after the Demo (UAT or POC) to the client. Follow the Project Delivery Checklist before delivering the Project. |
| Responsible Person | Solution Project Manager |
| Copy | Solution Developer, Solution BA, Customer Success Manager, Solutions Head, Sales Head |
11. Get Feedback from the client
| Description | After the UAT period, take feedback from the client on the app. |
| Responsible Person | Project Manager |
| Copy | Solution Developer, Solution BA, Solutions Head, Customer Success Manager |
12. GO Live
| Description | If the client is happy with the solution, then deliver the final app. Follow Project Delivery Checklist again |
| Responsible Person | Solutions Project Manager |
| Copy | Solution Developer, Solutions Head, Customer Success Manager, Sales Head |
Change Request Process
1. If a client asks for any changes in the application, then it will come under a change request.
2. Study the change request: Sales BA will study the change request and inform PM and Sol Dev BA about the changes.
3. Estimation: It includes Time required, list of changes, and complexity (to be done by PM or Sol dev BA).
4. Inform sales team: Convey the estimations to the sales team (PM or Sol dev BA).
5. Approval: Take the approval from the sales team and the finance team (PM or BA will get the approval).
6. Update the SRS document: After the approval, make changes to the SRS document.
7. Update Project Modeling and Solution Document: Respective Solution Developer will update the project modeling and solution document. The Solution Delivery Process will be followed from step 7 after this.
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